delivery terms

postal delivery

Shipping is free from hilab on any purchase of 40 Swiss francs or more made and delivered in Switzerland. Below 40 Swiss francs, shipping costs 4 Swiss francs.

delivery terms and times

All items ordered are sent by priority mail. For items in stock, the indicative delivery time is 1 to 2 working days from the order.

other delivery conditions

Our items in stock are delivered within an indicative 1 to 2 working days from the order, except in exceptional cases.

Items not in stock are delivered according to availability within 3 to 5 days. If an item cannot be delivered after 5 days, it is automatically cancelled and refunded to the original payment method, usually within 5 working days. The customer is informed by e-mail.

Products are delivered to the delivery address given by the customer when ordering.

Delivery times given by hilab are indicative. Hilab and its partners do their best to meet them. However, exceeding them does not entitle the customer to cancel the order, nor does it justify a claim for compensation or a late-delivery penalty.