return conditions

return periods & conditions

Non-consumable products can be returned within 8 days of receiving the items ordered. Only unused, clean items in perfect condition, with their labels and in their original packaging, can be returned. They must be sent back by post, and the item must always be accompanied by the delivery note or the order confirmation.

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refund conditions

Once the goods are received, hilab checks the returned item and, if it is in good condition, its value will be credited to your hilab account; no cash refunds are made.
Returns by post: postage is paid by the customer. Returns must be sent to:

Hi Lab Switzerland sarl
Rue du Chablais 10
1800 Vevey

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defective goods

If defective goods are delivered, the item will be replaced. The procedure is the same as for returns. Any costs incurred are paid by hilab.